Customer Support

Hours of Operation
Monday-Friday, 8:30am-7:00pm (EST)

Please contact our Customer Advocacy Team for assistance with the following:

  • Customer Service - If you have questions related to the test, Patient Report or other account matters.
  • Clinical Support and to Schedule a Clinical Consult - If you would like to speak to a member of our Clinical Support Team and/or schedule a complimentary Consult so that we may provide clinical interpretation of the biomarkers and translate the genetic test results to potential treatment strategies, as well as answer any questions you may have about your patients' results.
  • Technical Support - If you are experiencing technical issues or need assistance with the Portal.

Genomind Contact Information

  • 2200 Renaissance Blvd, Suite 100
  • King of Prussia, PA 19406-2755
  • Phone: 877.895.8658
  • Fax: 844.364.5850

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